Payment and Refund Policy

Last updated: 17 September 2026

Scope of This Policy

This Payment and Refund Policy applies to all purchases of digital courses, training modules, and related professional resources offered by livenewra. These resources focus on studio production in motion, including studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy covers transactions made through our commercial website by customers in the United Kingdom and explains your rights and obligations when buying or seeking refunds for these services.

Prices, Currencies, Taxes and Additional Charges

All prices on our website are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. Any additional charges such as payment processing fees or currency conversion costs imposed by your bank or card issuer are your responsibility and will not be covered by livenewra. We reserve the right to adjust prices at any time, but changes will not affect orders already confirmed.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, PayPal, and bank transfers. When you submit payment details, the transaction is authorised through secure third-party processors compliant with PCI DSS standards. Your card details are not stored on our servers. Authorisation occurs immediately upon order submission, and we may request additional verification for high-value orders to prevent fraud.

Order Confirmation and Contract Formation

Once you complete the checkout process and receive an order confirmation email, a binding contract is formed between you and livenewra. The confirmation summarises the purchased course or resource, total price including taxes, and estimated access details. No contract exists until this confirmation is issued, even if payment has been processed.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most digital purchases within 14 days of the contract date without giving a reason. For services that begin immediately, such as instant course access, you must expressly agree to waive this right before access is granted. Cancellation after the 14-day period is not permitted except where statutory rights apply.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused digital content if cancellation occurs within the statutory period and no substantial access has occurred. Exclusions include completed modules, downloaded materials, promotional bundles, and any content accessed beyond a reasonable trial period. Services already delivered or customised resources are generally non-refundable.

Step-by-Step Procedure to Request a Refund

To request a refund, contact us in writing via the form on our Contacts page or by emailing [email protected]. Provide your order number, full name, contact details, and a clear statement of your reason for cancellation. We will acknowledge receipt within two working days and guide you through any additional information needed.

Inspection, Approval, Rejection and Notification

Upon receiving your request, we will inspect the order details and usage records. Approval or rejection will be communicated by email within 10 working days. If rejected, we will explain the reasons, such as prior access to content or missed deadlines. You may appeal once with additional evidence.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are issued using the original payment method. Processing typically takes 5 to 14 working days after approval, though bank transfer refunds may vary. You will receive confirmation once the refund has been processed, and funds should appear in your account shortly thereafter depending on your provider.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital courses are supplied immediately upon purchase, so the 14-day cooling-off period may be waived if you consent. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and may exclude refunds after redemption. We do not provide refunds for partial use of subscription periods.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

If a payment fails, we will notify you and allow one reattempt. Duplicate charges will be investigated and refunded automatically if confirmed. Chargebacks are treated as cancellations and may result in account suspension. Suspected fraudulent activity leads to immediate order hold and reporting to relevant authorities while preserving your consumer rights.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, UK GDPR, the Data Protection Act 2018, and PECR. These rights cannot be excluded or limited by contract. If you believe your rights have been breached, you may seek redress through the courts or alternative dispute resolution schemes.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy, use the contact form on our Contacts page or email [email protected]. We may update this policy periodically to reflect legal changes. The current version is dated 17 September 2026 and supersedes all previous versions. Continued use of our site after updates constitutes acceptance of the revised terms.

This policy ensures transparency for all customers purchasing professional resources from livenewra while complying with UK consumer protection laws.